Refunds & Returns

OUR REFUNDS & RETURNS POLICY

Thanks for shopping at Rhino Building & DIY Supplies Ltd.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Delivery
If the goods are defective Rhino will collect and issue a refund or provide replacement goods. Otherwise the customer will be responsible for returning items.

Sale items
Items on sale are returnable if defective. We will offer a refund or replacement depending on availability.

Exchanges
Customers may exchange a product for a product of the same value if the original goods are returned in the same condition that they were originally received.

Customer product returns
All goods should be return to – Rhino Building Supplies, The Woodyard, Reedham Rd, ACLE NR13 3DF.

Contact Us
If you have any questions on how to return your item to us, contact us by phone, email or via our contact phone on our website.